In order to improve consumer engagement, Gujarat Gas Limited (GGL) has adopted digital innovations wherein new customer registration, paperless processing and real time online payment can be done through their Customer Self Service Mobile App and Portal. The app allows easy login, caters to all GGL customer segments and complaint submission, amongst its other features. Further, the customers can keep track of their consumption history, bill and payment history, locate compressed natural gas stations etc.
Tarun Sharma, Vice President and CIO, Gujarat Gas Limited made a presentation during the 16th edition City Gas Distribution in India virtual conference which can be downloaded here.